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eglue Assists Agents Improve the Customer Experience
Technology Adds Intelligence to the Agent Desktop (January 6, 2009)

What’s the Risk?
Make managing cross-functional risks more effectively a top corporate priority (December 17, 2008)

River Logic Advances Integrated Business Planning
Enterprise Optimizer aligns modeling with sophisticated analytics and planning (December 12, 2008)

MetaCarta Aims to Own Location Intelligence Across Internet
New platform unifies searching, indexing, tagging and content technologies for GeoWeb (December 5, 2008)

Genesys Aims To Improve Customer Service
Innovative New Product Adds Intelligence to Customer Interactions (December 1, 2008)

Star Analytics Unlocks the Hyperion Data Vaults
Software Can Integrate Data for Financial Information Management (November 25, 2008)

DataFlux Unifies Data Quality and MDM for Data Integration
New Platform Enables Unique Class of Information Management Technology for the Enterprise (November 18, 2008)

Greening Loan Portfolios
Price and revenue optimization works in the financial services industry (November 18, 2008)

Tag Fannie and Freddie with XBRL
Technology Increases Transparency of Asset-Backed Securities (October 27, 2008)

Agent Performance Management Is a Complex Process
Even Choosing Software Can Be Complicated (October 27, 2008)

Verint Adds Agent Coaching
New Module Completes Suite of Software for Agent Performance Management (October 27, 2008)

Next Generation of Master Data Management
Managing Metrics, Dimensions, Views and Hierarchies Is Critical for MDM (October 27, 2008)

CDC Software Launches Pivotal CRM 6.0
New Product Takes Innovative Approach to Customer Relationship Management (October 27, 2008)

Corporate-Wide Performance Management on Demand
Host Analytics Offers Choice and Simplicity (October 27, 2008)

Integrated Business Planning: Addressing Today’s Challenges and Opportunity
Newly Named Approach Unifies Disparate Activities (October 27, 2008)

Quantrix Advances Analytic Modeling
Enhanced Capacity and Performance Delivered Through 64-Bit processing (October 27, 2008)

Cisco Delivers Contact Center Reporting
Latigent Acquisition Yields First Product (October 27, 2008)

Aspect and Microsoft Partner to Improve Customer Interaction Handling
Integrated Products Will Allow High-Quality Customer Service Wherever Needed (October 27, 2008)

Envision Upgrades Product Platform
New Release Heralds More Integrated Portfolio (October 27, 2008)

KnoahSoft Comes of Age
New Suite Expands Portfolio for Contact Center Management (September 18, 2008)


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